These terms cover the website we build for you and the care plan that keeps it running. The commercial detail - what each tier costs and what counts as a change - lives in the price book, which forms part of these terms.
1. Who you are dealing with
Night Shift Web Development ("we", "us") is a sole-operator web development business contactable at support@nightshiftweb.dev.
2. Accepting these terms
No work begins until you have accepted a quote in writing - a signature, or a reply saying "approved" on the quote email. Paying a quote is also acceptance. Using this site or an account on it means you accept these terms.
3. Quotes and payment
Every job is quoted individually against the price book. A quote is valid for 30 days.
- The build is paid before your domain points at the finished site.
- The deposit is non-refundable once work has started.
- Prices are in US dollars. Payment is handled by Stripe; we never see or store your card details.
- A failed payment gets 10 days notice. At 30 days past due the site is suspended, and restored on payment.
4. Care plans
Every build launches onto a care plan, B2 or above, on a 12-month term with the first payment collected at launch.
- Plan pricing is locked for the 12-month term. After that, rates may change with 30 days written notice.
- After the term, either side may cancel with 30 days notice.
- On cancellation the site goes offline 30 days after the last paid period.
- Annual plans are paid up front and are not refundable part-way through a term.
5. Changes and requests
A change is a text, image, hours or price edit taking 30 minutes or less. One request equals one item - five edits in one email is five requests.
- Requests are handled one at a time and completed within 2 business days of being queued.
- Unused monthly requests do not roll over.
- Past your monthly count, changes bill at $25 each. Work past 30 minutes bills at $60/hr against a written estimate you approve first.
- Redesigns, new pages, new features and logo work are never changes on any plan.
- Two rounds of revisions are included in every build. Further rounds bill at $60/hr.
6. What we need from you
Photos, copy, menus and logins are due within 14 days of the deposit. If they do not arrive the project pauses and re-enters the queue when they do; the remaining balance becomes due at 60 days regardless.
Paid fonts, stock photos, plugins, email hosting and similar third-party costs are your expense. You buy them directly, or reimburse us at cost.
You confirm you have the right to use everything you send us, and that it is lawful.
7. Your domain and your site
Your domain is registered in your name with us as technical contact. You own it, and it transfers to you on request at any time, including after cancellation. If the build was paid in full, the site files are yours to keep as well. See Copyright & ownership.
8. Availability
Care plans at B2 and above include uptime monitoring, backups and restoration. Our response target for a site being down is within 1 business day, on a best-effort basis. This is not a 24/7 emergency service and we do not offer a guaranteed uptime percentage. Hosting runs on Cloudflare, whose own availability is outside our control.
9. Liability
We provide the service with reasonable skill and care. To the extent the law allows, we are not liable for lost profits, lost revenue, lost data or indirect losses, and our total liability for any claim is limited to the amount you paid us in the 12 months before it arose.
Nothing here limits liability that cannot lawfully be limited.
10. Support channel
Requests come by email, text, or through your dashboard, so there is a written record of what was asked and when. Phone calls are for sales and emergencies.
11. Changes to these terms
We may update these terms. Material changes affecting an active plan take effect at your next renewal, or with 30 days notice. The date at the top of this page shows the current version.
12. Governing law
These terms are governed by the laws of the State of Ohio, United States, and the courts of that state have exclusive jurisdiction.